social customer service

Masterclass: Planning for Social Customer Service Excellence

A two-day masterclass to design your social customer service strategy and roadmap to excellence

// more

Date: 16 September 2014
Location: Barbican, London, UK

Webinar: Monitoring for Social Customer Service

This free webinar will equip you with the knowledge you need to get started with social media monitoring for customer service.

// more

Date: 22 January 2013
Location: Online event, UK

Monitoring for Social Customer Service

This webinar will equip you with the knowledge you need to get started with social media monitoring for customer service.

// more

Date: 22 January 2013
Location: Webinar, UK

Social Customer Service Training

Does marketing and customer service need to blend for an effective social customer service strategy? In this one day workshop we are exploring the consumer led rise in use of social media for customer service. You'll learn about the latest trends and how to build an effective plan for your business in order to implement a strategy for the future.

// more

Date: 10 October 2012
Location: Innovation Warehouse, DE