UKNM: Email autoresponders: effective or offensive?

[Sean Phelan]

Happy new year, everybody!!  I wish you all success in 19100 !!


Over the Christmas break, we switched on an email autoresponder here at

Multimap.com.  All our client support people were out over the break,

and while I was responding to to a few enquiries, we thought it better

that email enquirers got an automated response saying something like

"thanks for the enquiry; your tracking number is X; we will respond

within one business day".  We then answered them all on Tuesday.


The question now is whether to leave the autoresponder on permanently.

Personally I like it when I get auto-responses like that (providing

the company really does get back to me) but I have heard strongly-held

opinions from others that auto-responses are annoying and even mildly

insulting.


Any thoughts from all of you? Does an email autoresponse give you a

sense that your enquiry has been received, is being taken seriously

and is going to be answered, or are they just annoying quasi-junk mail?


Thanks all

Sean

=============================================================

Sean Phelan

seanmultimap [dot] com

     http://www.multimap.com

phone (within UK): 0171 433 0460      fax (UK): 0171 209 5194

phone (Int'l):  +44 171 433 0460      fax:   +44 171 209 5194 



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